Work Examples
This past year I have focused on enterprise-level research. This has consisted of foundational work as well as research operations. I have enjoyed crafting a research repository, filling it with great fieldwork, and linking it to interactive journeymaps, archetype and persona workshops, as well as job and task flow analysis from the user's mental model.
Use AI to Reduce Cost of Research
Can Natural Language Processing (NLP) reduce the time and resources to analyze participant transcripts?
Identify the Biggest Risks to CKD App Usage
What is the biggest risk to the success of a new CKD management app?
Improve Design Outcomes through Data-Driven Archetypes
How can we achieve an effective shared understanding of our users that is shared across Aetna Insurance users as well as CVS retail and pharmacy users?
Transgender Journey Map
What are the moments that matter to our transgender members, and how can we help them in their journey?
Make research findings available and contextually consistent
How can years of qualitative and evaluative findings be used to support ongoing development efforts?
Increase Telemedicine Adoption
What impact does education have on Telemedicine usage?
Prevent Opioid Addiction
Benefit Managers need to experience the scope of the problem, and need specific help to manage the situation.
Increase Sales of a Mental Health App
CFO sales prospects need to experience the financial impact of mental health to buy the product.
Find “Ticking Time Bomb” Patients
Employer outreach teams need the experience of better targeting at-risk members.
Find Benefit Manager Product Opportunities
Benefit managers need to experience easier ways to reduce cost.
Unlock Data to Improve Hospital Quality
Hospital teams need to experience more access to data to improve quality and outcomes.
Improve Claims Data Processing Throughput
Data team members need a unifying status experience while processing hundreds of claims feeds simultaneously.
