Research Portfolio
Sean has 27 years experience in healthcare — passionately researching and delivering great patient experiences. During that time he has conducted field research, prototyped solutions, mentored teams, and founded three successful start-up products.
Sean specializes in Jobs-to-be-Done, specifically using the Outcomes Driven Innovation methodology. He is also experienced in other generative research methodologies, rapid iterative design, and conducting collaborative design workshops.
He is currently an Advanced Patient Experience Researcher at CVS/Aetna, and serves as Director of Customer Experience at ADX, a specialty physician network.
Recent Interesting Project
Use AI to Reduce Cost of Research Worked on a proof-of-concept to answer the question, "Can AI speed up research analysis?"
Synopsis of Experience
Experienced in a wide variety of product design and UX research techniques. Some examples include; participatory design, rapid iterative design, ODI/Jobs-to-be-done, Lean UX Canvas workshops, Agile, SAFe, and various design thinking techniques. Certified Design Sprint Facilitator. Specific UX research tools and the frequency of my experience with them are below:
