Remember my family's preventative care
Market: Family healthcare managers
Scenario: A 42-year-old family healthcare manager realizes her family is due for preventive care. She researches their needs, coordinates schedules, and confirms eligibility. During the visit, she takes notes on the doctor's instructions. Afterwards, she reviews the information, conducts further research, and takes necessary actions to ensure her family's ongoing health.
Average Difficulty: Intense (30%+ max difficulty score across most steps)
76 Outcomes 37% to 56% Difficulty
Research Insights
The research suggests that family healthcare managers face challenges in managing their family's preventive care, particularly in terms of cost, insurance coverage, and scheduling. They desire more transparency, convenience, and support throughout the process, from researching care needs to receiving test results and follow-up instructions. They also value clear communication with their healthcare providers and the ability to access relevant health information easily.
Job Steps
1. Remember Preventive Care
2. Research
3. Scheduling
4. Confirming Eligibility
5. Have Visit
6. Read and act on instructions
7. Post Visit
Themes Identified
- Cost and Insurance Coverage: Minimizing out-of-pocket expenses, increasing certainty about insurance coverage, and improving visibility into pre-existing conditions.
- Scheduling and Convenience: Increasing availability of human assistance for scheduling, maximizing procedures completed at one location, and decreasing the impact of busy schedules on health.
- Communication and Information Access: Improving communication of health goals to doctors, easing interpretation of test results, minimizing wait times for results, and maximizing centralized family health information.
Recommendations
- Develop a user-friendly digital platform that consolidates family health information, preventive care recommendations, and appointment scheduling in one place.
- Provide transparent information about insurance coverage and out-of-pocket costs for preventive care services.
- Offer virtual assistance or real-time support to help family healthcare managers navigate the preventive care process, from scheduling to understanding test results.
- Partner with healthcare providers to offer convenient, multi-service preventive care visits that minimize the need for multiple appointments.
- Implement a secure messaging system that facilitates clear communication between family healthcare managers and healthcare providers, allowing for easy access to test results, instructions, and follow-up plans.
Cautions
- Do not neglect the importance of human support and interaction, as family healthcare managers value the availability of real people to assist with scheduling and answering questions.
- Be cautious not to make assumptions about insurance coverage or out-of-pocket costs, as transparency is crucial for family healthcare managers.
- Ensure that any digital solutions prioritize data privacy and security to maintain trust and confidentiality.
- Do not underestimate the significance of clear, jargon-free communication between healthcare providers and family healthcare managers throughout the preventive care process.
Outcomes
The difficulty percentages below represent the proportion of the market that finds this outcome difficult to achieve.
| Difficulty | Outcome |
|---|---|
| 56% | Minimize the amount of preventive care that is out of pocket |
| 54% | Minimize my concerns of cost |
| 54% | Increase my certainty that the preventive care service my family needs is covered by my insurance |
| 54% | Increase my visibility into what is considered a pre-existing condition |
| 53% | Increase my ability to communicate my health goals to my doctor |
| 53% | Minimize the time it takes to get test results |
| 53% | Maximize the number of preventive procedures completed at one location |
| 53% | Minimize the time it takes to get feedback from providers |
| 52% | Increase the ease of interpreting results of tests |
| 52% | Increase the availability of real humans to help schedule preventive care services |
| 51% | Increase the ease of finding providers in my network |
| 51% | Maximize the number of preventive care services that are covered |
| 51% | Increase ease of getting necessary prescriptions after preventive care visits |
| 51% | Increase the clarity of when a provider will follow up (regardless of the outcome, only if positive, etc.) |
| 50% | Increase the relevancy of available health information |
| 50% | Increase my understanding of the goals of the doctor |
| 50% | Increase my access to care recommendations that are reliable |
| 50% | Increase the amount of notice given if preventive procedures require me to go to more than one place |
| 50% | Increase the number of preventive care recommendations in one place for entire family |
| 50% | Maximize the amount of my family's health information in a single place |
| 50% | Decrease the disruptions to school and other activities to receive preventive care |
| 50% | Minimize the amount of follow-up for results |
| 49% | Increase the ease of capturing what was discussed during doctors' visits |
| 49% | Increase the availability of provider notes from preventive appointments |
| 49% | Increase my ability to find the best prices for prescriptions |
| 49% | Increase my confidence that necessary prescriptions are at the lowest price |
| 49% | Increase the number of test results provided in-visit |
| 49% | Decrease the wait time to have a preventive care appointment |
| 49% | Increase access to definitions of healthcare terminology |
| 49% | Decrease the amount of time waiting at preventive appointments |
| 49% | Minimize the time it takes to find my medical history |
| 49% | Increase the availability of seeing the same providers |
| 49% | Decrease the impact of my busy work schedule on MY health |
| 48% | Increase the number of options from providers to address health issues found during preventive visits |
| 48% | Increase the relevancy of my family's preventive care plan |
| 48% | Increase my ability to keep up with changing preventive recommendations |
| 48% | Increase the options for scheduling in the manner I prefer |
| 48% | Decrease the amount of paperwork required for preventive appointments |
| 48% | Increase the supportive nature of my providers |
| 48% | Decrease the impact of my busy work schedule on my FAMILY's health |
| 48% | Increase the ease of paying for preventive services |
| 47% | Increase the completeness of my family's preventive care plan |
| 47% | Increase the availability of hours for preventive appointments |
| 47% | Increase the ease of seeing available appointment times |
| 47% | Increase the number of preventive services that my doctor can provide |
| 47% | Increase my confidence about what preventive care is needed |
| 46% | Minimize the amount of judgement by providers for my health decisions |
| 46% | Increase my visibility into my spouse's insurance coverage |
| 46% | Decrease the time it takes to research preventive care offerings |
| 46% | Maximize the number of my family member's accounts that I can access in one place |
| 46% | Decrease the distance to my providers |
| 46% | Decrease the number of preventive care recommendations from the doctor that aren't covered by insurance |
| 46% | Maximize the ease of putting the appointment on my schedule |
| 46% | Increase the completeness of appointment details on my calendar entries |
| 46% | Increase visibility into my family members' changing schedules |
| 46% | Increase the simplicity of scheduling preventive care visits |
| 46% | Decrease my frustration of waiting for test results |
| 46% | Increase my ability to track longer preventive timeframes |
| 45% | Increase the ability to influence my teen/young family members to get necessary preventive care |
| 45% | Increase the number of preventive care services that can be booked a year in advance |
| 45% | Decrease the need to schedule separate appointment times for multiple children |
| 44% | Increase the availability of preventive care appointments outside of work and school hours |
| 44% | Increase my ability of convincing spouse to get preventive care |
| 44% | Decrease the impact of change in family members' life circumstances on getting preventive care |
| 44% | Increase my ability to know which care is necessary versus nice to have |
| 44% | Increase the amount of time available to make a decision ahead of a preventive care deadline |
| 43% | Decrease the impact of change in my life circumstances on getting preventive care |
| 43% | Maximize the amount of paperwork that can be completed before my visit |
| 43% | Minimize the time spent speaking to someone in order to schedule preventive care services |
| 43% | Increase ability to track my busy/uninterested spouse's care records in order to remember to schedule |
| 43% | Increase visibility into a caregiver / nanny's schedule |
| 43% | Increase the ease of finding solutions that align with my family's values |
| 42% | Increase my ability to compare my/family member's health situation to other people |
| 41% | Increase the number of notifications for scheduling appointments |
| 41% | Decrease the time to research and select a trusted provider near me |
| 41% | Increase the amount of information about different preventive care offerings |
| 41% | Minimize the amount of judgement by providers for my race, gender, religion, sexuality, family, values, income, disability, etc... |
| 40% | Decrease my adult family's dependence on me for their preventive care |
| 40% | Minimize the amount of judgement by providers for my or my family's health condition |
| 40% | Increase the ease of arranging transportation to preventive care appointments |
| 39% | Increase the number of reminders for various health issues |
| 38% | Decrease the number of reminders that I need to make note of |
| 37% | Increase the number of reminders for dental and vision |
