Refill my medication

Market: Family healthcare managers

Scenario: A 52-year-old family healthcare manager realizes she needs to refill her prescription. She looks up the refill information, learning about the cost and process. She proceeds with the refill and checks its status. Despite unexpected challenges, she perseveres and successfully obtains her medication, ensuring continuity of her treatment plan.

Average Difficulty: Medium (max difficulty scores are mostly in the 20-30% range or mostly mild with a few intense steps)

19 Outcomes 1% to 46% Difficulty

Research Insights

The research suggests that family healthcare managers face significant challenges when refilling medications for their families. The most prominent difficulties include understanding prescription costs and insurance, obtaining emergency refills and timely access to medications, and ensuring accurate communication between pharmacies and doctors. Patients also struggle with accessing quality information about medications and trusting the reliability of medication delivery.

Job Steps

1. Learn that I need to refill a medication

2. Find information about the refill

3. Understand the cost and process to refill

4. Refill the medication

5. Check the status of my refill

6. Deal with unexpected challenges

7. Get my medication

Themes Identified

• Understanding insurance and prescription costs: Increasing understanding of prescription insurance costs and decreasing time to understand costs.
• Emergency refills and timely access to medications: Decreasing time for emergency refills and increasing visibility of medication delivery options.
• Communication and information accuracy between pharmacies and doctors: Improving quality of communication between pharmacies and doctors, and increasing quality of general medication information.

Recommendations

• Provide clear, easy-to-understand information about prescription costs and insurance coverage.
• Streamline the process for obtaining emergency refills and ensure timely access to medications.
• Improve communication channels between pharmacies and doctors to ensure accurate information exchange.
• Offer a user-friendly platform for accessing quality information about medications and the refill process.
• Enhance transparency and reliability in medication delivery, providing clear delivery options and tracking.

Cautions

• Avoid using complex jargon or technical terms when explaining prescription costs and insurance coverage.
• Ensure that any digital solutions do not compromise the accuracy of communication between pharmacies and doctors.
• Avoid overwhelming users with too much information; focus on providing concise, relevant, and actionable content.
• Do not neglect the importance of building trust in medication delivery; prioritize transparency and reliability.