Get suggestions from AI (LLM Chatbot)

Market: Family healthcare managers

Scenario: A 42-year-old family healthcare manager opens their preferred AI chatbot and asks a question. They evaluate the response, determining if it meets their needs. If unsatisfied, they modify their prompt to elicit a more suitable answer. Once content with the AI's response, they apply the information to their task at hand.

Average Difficulty: Minimal (below 10% across most steps)

25 Outcomes 2% to 17% Difficulty

Research Insights

The research indicates that users value ease of use, clarity, and specificity in their interactions with AI chatbots. They desire improved user interfaces, better formatting for pasted content, and more guidance on effectively engaging with AI platforms to streamline their experience and enhance the quality of the insights they receive.

Job Steps

1. Open up the A.I. that I use

2. Ask my question

3. Evaluate the A.I.'s response

4. Changing my prompt to get a better response

5. Take or use the information I got from the A.I. tool

Themes Identified

• Efficiency and Time-Saving: Decreasing the time it takes to refine AI responses, complete tasks, formulate questions, understand responses, and receive responses.
• User Experience and Interaction: Increasing the ease of modifying settings, saving responses, getting better answers, accessing AI tools, and interacting effectively with AI.
• Quality and Relevance of AI Responses: Improving the quality of formatting, alignment between responses, clarity, specificity, and amount of information provided by AI.

Recommendations

• Develop intuitive user interfaces that make it easy for users to access, interact with, and modify settings in AI chatbots.
• Provide clear tutorials and guidance on how to effectively engage with AI platforms and formulate prompts for optimal results.
• Implement features that allow users to easily save, organize, and access their previous AI responses for future reference.
• Continuously train AI models to provide more specific, relevant, and well-formatted responses to user queries.
• Optimize AI chatbots to deliver faster response times and streamline the overall user experience.

Cautions

• Avoid overwhelming users with too many settings or options, as this can lead to confusion and frustration.
• Do not neglect the importance of data privacy and security when storing and processing user interactions with AI chatbots.
• Be transparent about the limitations of AI and avoid creating unrealistic expectations about its capabilities.
• Regularly monitor and address any biases or inconsistencies in AI responses to maintain user trust and satisfaction.
• Do not underestimate the value of human oversight and intervention in AI chatbot development and maintenance.