Choose and manage doctors
Market: Family healthcare managers
Scenario: A 42-year-old family healthcare manager needs to select and manage a new doctor. She compares qualifications, schedules appointments, prepares for visits, manages follow-up care, and ultimately decides whether to stay with or switch providers.
Average Difficulty: 24% (7%-45% Range).
23 Outcomes (From 7% to 45% Difficulty)
Research Insights
Those caring for their families’ medical needs frequently struggle with recognizing health issues quickly, managing insurance and scheduling complexities, and securing clear doctor communication. They value easier credential verification, simpler appointment booking, and transparent coverage details. Consistent follow-up, along with supportive tools when deciding to remain with or switch providers, remains critical.
Job Steps
1. Recognize the Need for a Doctor
2. Search for Options
3. Check Qualifications and Fit
4. Decide and Schedule
5. Prepare for the Visit
6. Attend and Assess the Visit
7. Manage Ongoing Care
8. Decide to Stay or Switch
Themes Identified
- Streamlining the Process: Faster recognition of health concerns, reduced paperwork, and simplified scheduling.
- Improving Clarity and Communication: Clear insurance details, structured visit guidance, and consistent communication.
- Ongoing Support and Decision-Making: Enhanced follow-up instructions and helpful tools for deciding to stay or switch doctors.
Recommendations
- Implement a single online dashboard for scheduling, paperwork, and medical records.
- Provide transparent, simple insurance coverage explanations alongside provider listings.
- Offer virtual or quick “meet the doctor” sessions to assess communication style and fit.
- Supply automated checklists and reminders before visits.
- Create structured follow-up channels (online chats or calls) for post-visit questions.
Cautions
- Avoid overcomplicating appointment scheduling with too many steps.
- Do not bury insurance details; hard-to-find coverage info frustrates patients.
- Steer clear of generic, one-size-fits-all visit reminders or instructions.
- Refrain from limiting appointment slots for new patients.
- Do not neglect post-visit support or quick follow-up access.
Outcomes
The difficulty percent below are the percent of the market that finds each outcome difficult to achieve.
| Difficulty | Outcome |
|---|---|
| 45% | Increase the availability of appointment slots |
| 44% | Increase the clarity of insurance coverage information during searches |
| 35% | Decrease the time it takes to gather medical records for the visit |
| 34% | Increase the ease of searching for doctor options online |
| 30% | Increase the consistency of doctor communication during appointments |
| 30% | Increase the amount of support for deciding to stay or switch doctors |
| 28% | Decrease the difficulty of making long-term care decisions |
| 27% | Decrease the number of choices when searching for doctors online |
| 27% | Increase the ease of deciding whether to stay with or switch doctors |
| 25% | Decrease the time it takes to recognize health issues |
| 25% | Increase the frequency of health condition reassessments |
| 23% | Decrease the difficulty of scheduling appointments with new doctors |
| 22% | Increase the quality of doctor's communication during the initial consultation |
| 19% | Increase the quality of follow-up care instructions |
| 17% | Decrease the time it takes to assess care during the visit |
| 17% | Increase the consistency of care during doctor visits |
| 16% | Decrease the time it takes to verify doctor credentials |
| 16% | Decrease the time it takes to receive follow-up care instructions |
| 15% | Increase the clarity of initial health condition assessments |
| 15% | Increase the amount of information provided for preparing for the doctor's visit |
| 14% | Increase the quality of care during doctor visits |
| 11% | Increase the ease of handling appointment paperwork |
| 7% | Increase the quality of instructions for preparing for the visit |
