Change my Doctor
Market: Older adults managing healthcare transitions
Scenario: A 65-year-old retiree, decides to change her doctor. She begins by researching new doctors online, checking insurance coverage, transferring medical records, and scheduling her first visit with the new physician, while ensuring a smooth transition from her previous doctor.
Average Difficulty: Mild (10-21% Range).
Total Outcomes: 22 outcomes, ranging from 1% to 21% in difficulty.
Research Insights
The research revealed several pain points in changing doctors for older adults, particularly around accessing reliable information, checking insurance coverage, and transferring medical records. There is a need for improved tools that streamline these processes and enhance the overall transition experience.
Job Steps
Job steps are the current sequential steps that the market goes through to accomplish this job.
- Hear about a new doctor
- Think about changing doctors
- Check if new doctor takes my insurance
- Get my medical records
- Make an appointment with new doctor
- Tell old doctor I'm leaving
- Go to first visit with new doctor
Themes Identified
- Information Accessibility: Increase the ease of finding doctor reviews, qualifications, and proximity to home.
- Administrative Efficiency: Improve insurance verification, record transfers, and appointment scheduling processes.
- Quality of Care and Communication: Ensure smooth communication and care during the first visit with the new doctor.
Recommendations
- Develop a user-friendly platform for doctor reviews, qualifications, and insurance verification.
- Create a streamlined process for transferring medical records and scheduling appointments online.
- Implement secure patient portals to access medical information and communicate with doctors.
Cautions
- Avoid overwhelming users with too much technical information.
- Ensure personal recommendations remain important in the decision-making process.
- Don’t exclude less tech-savvy users from accessing essential tools and processes.
- Clearly communicate insurance changes and coverage details.
Outcomes
The difficulty percent below are the percent of the market that finds this outcome difficult to achieve.
| Difficulty | Outcome |
|---|---|
| 21% | Decrease the time it takes to get an appointment with a new doctor |
| 17% | Increase the ease of switching back to the old doctor if needed |
| 16% | Increase the ease of informing the old doctor about leaving |
| 14% | Increase the ease of finding a doctor who accepts new patients |
| 13% | Increase the ease of transferring medical records to a new doctor |
| 12% | Increase the quality of information about a doctor's qualifications |
| 12% | Decrease the time it takes to check if a new doctor accepts your insurance |
| 11% | Increase the ease of making an appointment with a new doctor |
| 11% | Decrease the time spent filling out forms during the first visit |
| 9% | Increase the ease of switching primary care providers through insurance |
| 9% | Increase the ease of accessing medical information through online portals |
| 8% | Increase the ease of getting prescription refills from a new doctor |
| 8% | Increase the ease of checking if a new doctor accepts your insurance |
| 8% | Increase the ease of scheduling appointments online |
| 7% | Increase the ease of finding doctor reviews online |
| 7% | Increase the ease of finding a doctor close to home |
| 6% | Increase the clarity of when insurance changes take effect |
| 5% | Increase the quality of doctor recommendations from friends and family |
| 4% | Increase the ease of finding a doctor's location |
| 3% | Increase the quality of communication with the new doctor |
| 2% | Increase the quality of the first visit with a new doctor |
| 1% | Increase the quality of care from the new doctor |
| 1% | Increase the ease of deciding if you like the new doctor |
